Return & Refund Policy
Last updated: June 9, 2025
MotoFactory accepts returns on eligible items within 14 days of delivery.
To be eligible for a return, items must meet the following conditions:
- Apparel must be unworn with all original tags attached
- Parts must be in brand new, unused condition with original packaging
- All returns are subject to a 20% restocking fee
- Return shipping is the customer’s responsibility
- We are not responsible for lost return shipments, so we recommend using a trackable service and insuring the package if needed
To initiate a return, please contact us at the link below Returns sent without prior approval may be denied.
https://www.motofactoryparts.com/pages/contact
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund (minus restocking fees) will be processed to your original payment method within 3–5 business days.
Some items, such as race-use parts, electrical components, or special orders, may be final sale. Please reach out to confirm eligibility before returning any item.